Backup policy
Effective date: 30 December 2024. This policy sets out who is responsible for backing up data held on Advika services.
Do not use the provider as the only copy of business-critical information. Maintain independent, tested backups in a separate environment.
1. Service use and backups
Use of the services is at the customer’s sole risk. The company does not maintain backups of dedicated accounts or services unless a separate managed-backup service is expressly included. Customers should not rely on the company for backup.
2. Files and data
The customer is responsible for files and data stored or transferred through the account. The customer must maintain appropriate backups of information stored on company servers.
3. Independent backup location
Customers are responsible for maintaining backups on other computers, storage systems or another safe location.
Operational recommendation
Use a documented backup schedule, encryption, retention policy, off-site copy and regular restore testing. Confirm any provider-managed backup service, retention period and recovery objective in the signed order.